Software Product Administrator – CreditorWatch – Ho Chi Minh City [BOT]

At CreditorWatch we employ people who can get things done and will appreciate being part of an accountable, high-performance culture. 

Our Product Implementation Specialist will account setup, and provide implementation & technical support to customers and internal sales teams across differing sales segments.

We also provide you with the training, equipment and an environment required for you to thrive and succeed in the role.

What you will do

The primary function of this role is to ensure that required account setup & customer implementations for ApplyEasy & Collect customers are delivered in a timely, accurate, and professional manner.

In addition you will:

• Implement Essentials implementations of ApplyEasy.
• Provide triage to internally raised tickets regarding the related products
• KPIs – Meet KPIs specifically related to completing implementations within an agree time frame
• Ensure implementation tasks are provided to you with sufficient hours allocated for completion of the work
• The Sales Specialists will be responsible for ensuring implementations are appropriately charged for where applicable.
• Ensure customer enquiries are responded to in a timely manner including taking ownership of technical or product issues which require an escalation.  Typically this is managed via the Jira ticketing system
• Top 5’s: Meet structured milestones in the format of Thirdly “Top5s”.
• Manage your relevant internal stakeholders in Product, Sales & Customer Success. Collaboration requirements include:
  • Product feedback: Liaise with Product to ensure BAU requirements are communicated as applicable.  In addition provide market feedback to Product relating to potential enhancements & feature requests.
  • Sales Specialists: Where applicable provide context, via a handover document, to the Sales Specialist Team to ensure the customer has continuity and a positive onboarding experience with Creditorwatch.

What you should have

• Although qualifications aren’t vital for this role, previous experience within the either Commercial Trade Credit or Finance could be highly advantageous
• A firm understanding of the key documentation, as it relates to Trade Credit, is beneficial. For example Terms & Conditions, Director Guarantees, Privacy Statements
• Experience in a similar role translating customer requirements into application process is highly advantageous
• A proven ability working within similar products or roles is adventageous
• An ability to demonstrate a strong understanding of the Commercial Credit industy
• Great verbal and written communication skills
• Adaptability and strong problem-solving skills

About Positive Thinking Company

Positive Thinking Company is a global independent tech consultancy group. We are Great Place to Work-Certified™ with 90% of our team members in Vietnam agreeing that we are a great place to work! With a team of more than 3,000 talented tech specialists on the ground in over 35 cities across Europe, the USA, Asia, Australia and Africa, we serve clients of all sizes. We believe collaboration betters our world. Our unique open ecosystem model allows us to deliver end-to-end tech solutions.

About Our Partner

CreditorWatch is a commercial credit reporting bureau with over 50,000 customers across Australia, from sole traders through to ASX listed public companies.

CreditorWatch holds the credit file of every entity in Australia and enables businesses of all sizes to access credit risk information on any entity in Australia (including sole traders, trusts and partnerships) to determine what sort of risk they represent to their business.

About BOT Model

Our BOT model provides a long-term solution for successfully delivering your product roadmap without outsourcing your software development. In just a few weeks, we can set up dedicated software development teams in Vietnam which will be steadily integrated in your organization and can eventually be fully transferred.

For more information about our BOT model, please click here